Question : How much will I pay for shipping?
Answer : Shipping is based either on the number of products and the size of the products you purchase or the monetary value of your order. You will see the shipping prices during the check out process before placing your order.
Question : How long will I have to wait for my delivery?
Answer : Pylones strives to fulfil orders as soon as possible. Under normal circumstances, it takes approximately 2-5 working days from when an order is placed until it is dispatched for delivery. For payment by EFT / deposit, no dispatch occurs until the money has cleared. Our couriers require a further 3-8 working days from date of dispatch. Some deliveries may take longer if your location is far from a Main City Centre.
• Main Centre - Express: 3 to 12 working days (From date of order)
• Regional Area - Express: 9 to 15 working days (From time of dispatch)
Should an order be particularly heavy or bulky, an additional working day may be required.
If an item is out of stock, an email notification containing a stock ETA will be sent to you. You will be given the option of either waiting for the item or requesting a refund. Approximate time taken from dispatch to the receipt of goods.
Question : What do I need to present when I accept my delivery?
Answer : You may be requested on delivery to produce your ID and / or credit card for fraud prevention purposes. Also please note that deliveries will only take place during business hours unless special arrangements have been made.
Question : How do I track my order?
Answer : Once Pylones has dispatched your order, we will send you an email containing the courier tracking number for your order. (We will also include our courier contact details).
Question: How do I qualify for Free Shipping?
Answer : You can qualify for Free Shipping only if your order is being delivered to the Main City Centres.
Question : How do returns work?
Answer : Should an item not meet with your satisfaction, you may return the goods to Pylones within 7 days of receipt. Please contact us on 021 418 1077 / firstname.lastname@example.org to arrange. The goods must be returned to us in the condition they were dispatched, complete with all packaging and in a re-saleable state. Provided that goods are returned to us in the condition they were dispatched, complete with all packaging and in a re-saleable state, you will then get a refund for the item, less all direct costs incurred by Pylones associated with the order (such as actual delivery and admin costs, which will be taken off the amount refunded to you). A written reason for the cancellation must accompany the returned goods.
Question : Can I cancel my order? What happens if I am not happy with the product I receive?
Answer : According to the Distance Selling Act , you have 7 days to cancel your contract following the day of the arrival of the goods. The goods must be returned to us in the condition they were dispatched, complete with all packaging and in a re-saleable state. The goods remain YOUR responsibility until they are received and signed for by us. If an order is cancelled/returned, a 15% handling fee will be levied to cover processing/handling costs. If an unwanted product is returned and exchanged for a different product, you will be charged or refunded any price difference, and you will be charged for return shipping.